Responsible Gaming at iv18
We believe gambling should always be a source of entertainment, never a cause of stress or harm. Discover the tools and guidance iv18 provides to help you stay in control.
Our Commitment to Safe Play
At iv18, responsible gaming is not an afterthought — it is built into the core of how we operate. We serve players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, and we understand that behind every account is a real person with a life, a family, and financial responsibilities. Our platform is designed to provide entertainment while actively supporting the well-being of every player.
Gambling should be a fun recreational activity — like watching a BPL match or enjoying Eid celebrations with family. When it stops being enjoyable and starts feeling like a necessity, that is a signal worth taking seriously. iv18 encourages all players to set personal boundaries before they start playing, and to revisit those boundaries regularly.
We provide a range of practical tools — deposit limits, loss limits, session reminders, time-out periods, and full self-exclusion — so that you remain firmly in the driver's seat at all times. Our 24/7 English-language support team is also on hand to assist with any responsible gaming concern you may have, no matter the hour.
Player Protection Features
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your iv18 account. Once your limit is reached, no further deposits are accepted until the period resets. This helps you manage your bankroll and prevents impulse spending.
Loss Limits
Define the maximum amount you are willing to lose over a set period. iv18 will automatically pause your gaming activity once that threshold is hit, giving you a natural break to reassess before continuing.
Session Time Reminders
Lose track of time easily during a game session? Enable session reminders to receive automatic notifications when you have been playing for a pre-set duration — 30 minutes, 1 hour, or any interval you choose.
Self-Exclusion
If you feel you need a more serious break from gambling, iv18 offers a voluntary self-exclusion option. You can lock your account for a period of 1 week, 1 month, 3 months, or longer. During this time your account cannot be reactivated by you or anyone else — only our team can assist after the exclusion period ends.
Reality Check Notifications
At regular intervals during an active gaming session, iv18 can send you a reality check message summarizing how long you have been playing and your net balance for that session. This transparent snapshot helps you make informed decisions about when to stop.
24/7 Support Access
Our English-language support team is available around the clock via live chat and email. Whether you want to activate a self-exclusion, adjust your deposit limit, or simply talk through a concern, we are always here. No appointment needed — just reach out at any time of the day or night.
How to Activate Responsible Gaming Tools
Log In to Your Account — Visit the iv18 Login page and sign in with your registered credentials. All responsible gaming settings are accessible from your personal account dashboard.
Navigate to Account Settings — From your dashboard, go to the 'Settings' or 'Responsible Gaming' section. Here you will find all available tools including deposit limits, loss limits, session reminders, and self-exclusion.
Choose Your Limits — Select the tool you want to activate and enter your preferred limit or time period. Changes to lower limits take effect immediately. Increases to limits may have a short cooling-off period to prevent impulsive decisions.
Contact Support if Needed — If you cannot find a specific tool or need assistance setting up self-exclusion, simply contact our 24/7 support team via live chat. We will guide you through the process step by step.
Review and Update Regularly — Your gaming habits and financial circumstances can change over time. We recommend reviewing your responsible gaming settings at least once a month to ensure they still reflect your current situation and comfort level.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be obvious at first. If you recognise any of the following signs in yourself or someone close to you, it may be time to seek help.
- Spending more than you can afford to lose, or borrowing money to fund gambling activity
- Chasing losses — continuing to gamble in the hope of recovering money already lost
- Neglecting work, family, or social responsibilities in favour of gambling
- Feeling restless, anxious, or irritable when unable to gamble
- Hiding or being dishonest about your gambling habits with family members
- Using gambling as a primary way to cope with stress, depression, or difficult life events
Get Help — We Are Here for You
Talk to Our Support Team
Our dedicated responsible gaming advisors are available 24 hours a day, 7 days a week. You can reach us via live chat from within the iv18 platform or by email. We speak English and are trained to handle sensitive conversations with empathy and respect.
Email us anytime — no judgment, just support:
[email protected]Frequently Asked Questions
Log in to your iv18 account and go to Account Settings. Under the Responsible Gaming section you will find the option to set a daily, weekly, or monthly deposit limit. Enter your preferred amount in BDT and confirm. The limit takes effect immediately and cannot be increased without a mandatory cooling-off period.
When you activate self-exclusion, your iv18 account is immediately locked for the duration you selected (minimum 1 week). You will not be able to log in, deposit, or place bets during this period. Promotional emails are also paused. After the exclusion period ends you must contact our support team to request reactivation — accounts do not unlock automatically.
Yes. iv18 is strictly for adults aged 21 and above. When you register, you confirm that you are at least 21 years old. iv18 reserves the right to request age verification documents at any time. Accounts found to belong to minors will be permanently closed and any funds held will be returned after a mandatory review.
If you feel that gambling is negatively impacting your mental health, finances, relationships, or work performance, please stop playing immediately and contact our support team at [email protected]. You can also activate self-exclusion from your account settings at any time. Our team will treat your situation with complete confidentiality and help you access the right responsible gaming tools.
Play Smart. Stay in Control.
When gambling stays fun, everyone wins. Log in to your account to review your limits, explore our games responsibly, or visit our FAQ for more guidance.
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