iv18 Privacy Policy

Introduction

iv18 ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://iv18.vip. We are committed to protecting the personal information of all players who register and engage with our services in Bangladesh. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have over your own information.

By creating an account or using any part of the iv18 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform immediately. We encourage all players to read this document carefully before registering or making any deposit.

Information We Collect

iv18 collects information in two principal ways: data you provide to us directly, and data gathered automatically when you use our platform. Both categories of information are necessary to deliver a secure, personalised, and compliant gaming service to players across Bangladesh.

Information You Provide Directly

• Full name, date of birth, and national identification details (required for age verification — players must be 21 years or older)
• Contact details including email address and mobile phone number (used for account access and support communications)
• Residential address in Bangladesh, which may include division, district, and upazila information
• Financial and payment details including your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and transaction history
• Account credentials such as username and encrypted password, plus any profile preferences you configure within the platform

Information Collected Automatically

• Device and browser information, including IP address, device type, operating system, and browser version — used to detect fraud and ensure account security
• Gameplay data including bet amounts, game history, session duration, win/loss records, and bonus usage — used for responsible gaming monitoring and platform improvement
• Cookies and similar tracking technologies that remember your preferences, session tokens, and browsing patterns on the iv18 platform

How We Use Your Information

iv18 uses the information we collect solely for legitimate purposes related to operating a trustworthy online betting platform in Bangladesh. We do not sell your personal data to third parties under any circumstances. The specific ways we use your information include:

• Account registration, verification, and ongoing identity checks to confirm you are 21 years of age or older and a legal resident of Bangladesh
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels in Bangladeshi Taka
• Delivering 24/7 customer support in English and resolving account queries, deposit issues, bonus disputes, and game-related concerns
• Sending account notifications, security alerts, promotional offers (where you have opted in), and important platform updates
• Monitoring gameplay to identify problem gambling patterns and to support responsible gaming obligations, including self-exclusion and deposit limits
• Improving the iv18 platform through analytics — understanding which features players use most, optimising page performance, and developing new games and betting markets

Sharing Your Information

iv18 does not sell, rent, or trade your personal data. We may share your information only in the following limited and necessary circumstances:

• Trusted payment processing partners (such as bKash, Nagad, and Rocket gateway operators) who require transaction data solely to complete your deposits and withdrawals — they are bound by strict confidentiality obligations
• Technology and security service providers who assist in fraud detection, KYC verification, and platform maintenance — these parties process data strictly on our behalf and under our instructions
• Law enforcement or regulatory authorities where we are required to disclose information by applicable law, court order, or to prevent fraud and money laundering
• Successor entities in the event of a merger, acquisition, or transfer of all or part of iv18's business assets, provided the incoming entity agrees to uphold this Privacy Policy

In every case where sharing is necessary, we require the receiving party to implement adequate technical and organisational safeguards to protect your data at the same standard that iv18 applies internally.

Cookies and Tracking Technologies

iv18 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your language and display preferences, and analyse how players navigate our platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Preference and analytics cookies can be managed via your browser settings.

Please note that disabling non-essential cookies may affect certain personalisation features of the iv18 platform, such as saved bet preferences or recommended game lists. We do not use cookies to track your activity on third-party websites that are unrelated to iv18.

Data Retention

iv18 retains your personal data for as long as your account is active and for a reasonable period thereafter to satisfy our legal, regulatory, and audit obligations. In general, account information is retained for a minimum of five years from the date of last account activity. This retention period enables us to resolve disputes, investigate potential fraud, and comply with anti-money-laundering requirements.

When retention is no longer necessary, iv18 will securely delete or anonymise your data so that it can no longer be linked back to you as an individual. You may request early deletion of your account data by contacting our support team, subject to our legal obligations to retain certain records.

Security of Your Data

Protecting your data is a core responsibility at iv18. We employ a combination of technical, administrative, and physical safeguards to prevent unauthorised access, misuse, loss, or disclosure of personal information. These measures include SSL/TLS encryption for all data in transit, password hashing for account credentials, and regular security audits of our platform infrastructure.

While we apply robust security practices, no online platform can guarantee absolute security. If you suspect unauthorised access to your iv18 account, please contact our support team immediately via the email address listed in this policy so we can take immediate protective action on your behalf.

Your Rights Over Your Personal Data

As an iv18 player, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, contact our support team with your registered account details:

• Right of Access — you may request a copy of all personal data iv18 holds about you, delivered in a clear and readable format within a reasonable timeframe
• Right to Rectification — if any information we hold about you is inaccurate or incomplete, you may request that we update it without undue delay
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to Restrict Processing — in certain circumstances you may request that we limit how we use your data while a complaint or correction request is under review
• Right to Object — you may opt out of receiving direct marketing communications from iv18 at any time by contacting support or using the unsubscribe option in any promotional email

We will respond to all valid data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.

Third-Party Services and Links

The iv18 platform integrates games provided by reputable third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. While these providers are contractually bound to maintain appropriate data security standards when processing any data relevant to their game services, their own privacy practices are governed by their respective privacy policies. iv18 is not responsible for the data practices of third-party game providers.

Payment processors such as bKash, Nagad, and Rocket operate under their own privacy and data protection frameworks. By using these payment methods on the iv18 platform, you also agree to the applicable terms of those payment service providers. We recommend reviewing their privacy policies if you have questions about how they handle your payment data specifically.

Changes to This Privacy Policy

iv18 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where required, notify registered players by email or via a prominent notice on the iv18 platform.

Your continued use of the iv18 platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way iv18 handles your personal data, our support team is available 24/7 and is always happy to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

You may also submit a written data request or privacy complaint to our dedicated support email. We handle all privacy-related correspondence with the highest priority and will acknowledge your message within 48 hours of receipt.

Email: [email protected] (plain text — not a clickable link)